IHG Clean Promise

When you’re ready to travel again, we’ll be ready to welcome you.

As the world adjusts to new travel norms and expectations, IHG Hotels & Resorts including The Strings by InterContinental Tokyo is enhancing the experience for its hotel guests around the world, by redefining cleanliness and supporting guests’ personal well-being throughout their stay. Using new, science-led protocols and service measures, partnering with industry leading experts Cleveland ClinicEcolab and Diversey, and launching a global IHG Clean Promise, the strengthened measures will give guests greater confidence and hotel teams the protection needed.

At The Strings, and we remain diligent in our commitment to provide a safe and harmonious environment for all who enter our doors, by strengthening sanitary
procedures including below. Please ask our friendly team member with questions or concerns. We sincerely appreciate your understanding and cooperation.