Terms and Conditions & House Regulations

ACCOMMODATION CONTRACTS  (Effective Date of Last Revision: May 17, 2024)

SCOPE OF APPLICATION 

Article 1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations laws, regulations, etc. (meaning laws, regulations, and matters based on laws and regulations; hereinafter the same applies) and/ or generally accepted practices.

2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions. 

APPLICATION FOR AN ACCOMMODATION CONTRACTS 

Article 2. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the 

Hotel of the following particulars: 

(1) Number of Guest(s); Name of the Guest(s); 

(2) Date of accommodation and estimated time of arrival; 

(3) Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1.); and 

(4) Other particulars deemed necessary by the Hotel. 

2. In the case when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made. 

3. As part of its service to the Guest, if the Hotel receives any request from a third party specifying the name of the Guest to convey a message or pass on an item to the Guest, the Hotel will comply with such request. If so requested by the Guest, the Hotel shall suspend the above service and stop providing his or her personal information to any third parties. A Guest wishing to suspend such service must notify reception thereof at the time of reservation or check-in. 

CONCLUSION OF ACCOMMODATION CONTRACTS, ETC. 

Article 3. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has not accepted the application. 

2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest's entire period of stay by the date specified by the Hotel. 

3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12. 

4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified. 

SPECIAL CONTRACTS REQUIRING NO ACCOMMODATION DEPOSIT 

Article 4. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph. 

2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph. 

REQUEST FOR COOPERATION IN MEASURES TO PREVENT THE SPREAD OF INFECTIONS IN THE HOTEL

Article 4-2 The Hotel may request that Guests seeking accommodation at the Hotel cooperate to prevent the spread of infection as prescribed in Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

REFUSAL OF ACCOMMODATION CONTRACTS 

Article 5. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases: provided, however, that this paragraph does not mean that the Hotel may deny accommodation in cases other than the cases listed in Article 5 of the Hotel Business Act:

(1)When the application for accommodation does not conform to the provisions of these Terms and Conditions;

(2)When the Hotel is fully booked and no room is available;

(3)When the Guest seeking accommodation is deemed liable to conduct him or herself in a manner that will contravene the laws or act against the public order or good morals in regard to their accommodation;

(4)When any of the following apply regarding the Guest seeking accommodation:

(a)When the Guest seeking accommodation is found to be an organized crime group as prescribed in Article 2, Item (2) of  the Act to Prevent Illegal Activities by Members of Organized Crime Groups (Act No. 77 of 1991) (hereinafter an “Organized Crime Group”), a member of an Organized Crime Group as prescribed in Article 2, Item (6) of the Act (hereinafter an “Organized Crime Group Member”), an Organized Crime Group associate, an Organized Crime Group related company or any other anti-social force;

(b)When the Guest seeking accommodation is found to be a corporation or organization whose business operations ire controlled by an Organized Crime Group or an Organized Crime Group Member;

(c)When any of officers of the Guest seeking accommodation who is a corporation are found to be Organized Crime Group Members;

(5) When the Guest seeking accommodation has engaged in any conduct which would significantly inconvenience other guests;

(6) When the Guest seeking accommodation is infected with a specified infectious disease, etc. as prescribed in Article 4-2, Paragraph 1, Item (2) of the Hotel Business Act (hereinafter a “Person Infected with a Specified Infectious Disease, etc.”);

(7) When the Hotel or hotel staff are violently threatened or unreasonably burdened by the Guest seeking accommodation (excluding cases where the Guest seeking accommodation requests social barriers be eliminated pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of June 26, 2013) (hereinafter the “Disability Discrimination Elimination Act”);

(8) When the Guest seeking accommodation repeatedly makes demands to the Hotel that risk imposing an excessive burden on the Hotel and make it extremely difficult to offer accommodation services to other guests as prescribed in Article 5-6 of the Regulation for Enforcement of the Hotel Business Act;

(9) When the Hotel is unable to provide accommodation due to natural disaster, dysfunction of the facilities or any other unavoidable cause; or

(10) When the Guest seeking accommodation is obviously intoxicated and is liable to disturb other guests or is behaving in such a manner as to be an annoyance to other guests (as per the provisions laid down in Article 5 of the Tokyo Ordinance for Enforcement of the Hotel Business Act).

EXPLANATION ON REFUSAL OF CONCLUSION OF ACOMMODATION CONTRACT

Article 5-2. When the Hotel refuses to enter into an Accommodation Contract pursuant to the preceding Article, the Guest seeking accommodation may request the Hotel explain the reason for the refusal.

RIGHT TO CANCEL ACCOMMODATON CONTRACTS BY THE GUEST 

Article 6. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel. 

2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has canceled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No. 2 and 3. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest. 

3. When the Guest does not appear by 12 p.m. on the accommodation date (or the expected time of arrival if the Hotel is notified of such) without advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

RIGHT TO CANCEL ACCOMMODATON CONTRACTS BY THE HOTEL 

Article 7. The Hotel may cancel the Accommodation Contract under any of the following cases.

However, this Paragraph does not mean that the Hotel may deny accommodation except in the cases listed in Article 5 of the Hotel Business Act;

(1) When the Guest is deemed liable to conduct and/or have conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation;

(2) When any of the following three items are found to apply regarding the Guest:

    (a) When the Guest is found to be an Organized Crime Group, an Organized Crime Group Member, an Organized Crime Group associate, an Organized Crime Group related company or any other anti-social force;

    (b) When the Guest is found to be a corporation or organization whose business operations are controlled by an Organized Crime Group or am Organized Crime Group Member;

   (c) When any of officers of the Guest who is a corporation are found to be Organized Crime Group Members

(3) When the Guest has engaged in any conduct which would significantly inconvenience other guests;

(4) When the Guest is a Person Infected with a Specified Infectious Disease, etc.;

(5) When the Hotel or hotel staff are violently threatened or unreasonably burdened by the Guest (excluding cases where the Guest requests social barriers be eliminated pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Disability Discrimination Elimination Act;

(6) When the Guest repeatedly makes demands to the Hotel that risk imposing an excessive burden on the Hotel and make it extremely difficult to offer accommodation services to other guests as prescribed in Article 5-6 of the Regulation for Enforcement of the Hotel Business Act;

(7) When the Hotel is unable to provide accommodation due to natural disaster or any other force majeure event;

(8) When the Guest seeking accommodation is obviously intoxicated and is liable to disturb other guests or is behaving in such a manner as to be an annoyance to other guests (as per the provisions laid down in Article 5 of the Tokyo Ordinance for Enforcement of the Hotel Business Act;

(9) When the Guest does not observe prohibitions such as the prohibition of smoking in bed, damaging fire-fighting equipment and other matters prohibited by the House Regulations stipulated by the Hotel (restricted to specific matters deemed necessary to prevent fires)

2. In the case when the Hotel has canceled the Accommodation contract in accordance with the preceding Paragraph, The Hotel shall not be entitled to charge the Guest in the future for any of the services during the contractual period which were not received.

EXPLANATION OF THE CANCELLATION OF ACCOMMODATION CONTRACT

Article 7-2 When the Hotel has canceled the Accommodation Contract in accordance with the preceding paragraph, the Guest may request the Hotel to give an explanation about the reason therefor.

REGISTRATION 

Article 8. The Guest shall register the following particulars at Reception in the Hotel on the day of accommodation;

(1) Name,  address and contact information of the Guest;

(2) For foreign non-residents: Nationality and passport number

(3) Date and estimated time of departure; and

(4) Other particulars deemed necessary by the Hotel.

2. In the case when the Hotel has canceled the Accommodation contract in accordance with the preceding Paragraph, The Hotel shall not be entitled to charge the Guest in the future for any of the services during the contractual period which were not received. 

OCCUPANCY HOURS OF GUESTS ROOMS, MAXIMUM OCCUPANCY

Article 9. Guests may use the hotel's guest rooms from 3:00 p.m. to 11:00 a.m. of the following day. However, if the guest room is contracted for consecutive days, the Guest may occupy it for the entire day, except for the days of arrival and departure.

2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed. 
　In this case the extra charges will be as follows:  

　(1) 30% of the room charge until 3:00 p.m.

　(2) 50% of the room charge until 6:00 p.m. 

　(3) 100% of the room charge after 6:00 p.m. 

3. Maximum occupancy of a guest room shall be two to three people based on the space of the room.

OBSERVANCE OF USE REGULATIONS 

Article 10. The Guest shall observe the House Regulations established by the Hotel, which are posted within the premises of the Hotel. 

BUSINESS HOURS 

Article 11. For information regarding room and hotel services and facilities, please contact the Guest Service on your in-room telephone. 

  • FRONT DESK available 　 24HRS. 
  • BELL CAPTAIN available  24HRS. 
  • RESTAURANTS 　　　　Please press Instant Service. 
  • In-Room Dining 　　　　  24HRS. 

2. The business hours specified in the preceding Paragraph are subject to temporary changes resulting from circumstances beyond the control of the Hotel. In such cases, the Guest shall be informed by the appropriate means. 

PAYMENT OF ACCOMMODATION CHARGES 

Article 12. The breakdown and method of calculation of the accommodation and related charges that the Guest shall pay are as listed in the Attached Table No. 1. 

 2. The accommodation and related charges stated in the preceding Paragraph, shall be paid in Japanese currency or by any means other than Japanese Currency, such as traveler's checks, coupons or credit cards recognized by the Hotel, at Reception at the time of the departure of the Guest or upon request by the Hotel. 3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided to them by the Hotel. 

LIABILITIES OF THE HOTEL 

Article 13. The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or the non-fulfillment of the Accommodation Contract and / or related agreements. However, the same shall not apply in cases where such damage has been caused by reasons for which the Hotel is not liable. 

2. The Hotel has received a Special Recognition Certificate issued by the Fire Department and is also covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disaster. 

HANDLING WHEN UNABLE TO PROVIDE CONTRACTED ROOMS 

Article 14. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest. 

2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations.
　  However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest. 

HANDLING OF DEPOSITED ARTICLES 

Article 15. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited by the Guest in a safety deposit box in the room adjacent to Reception, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the Hotel has requested the Guest provide an appraisal of the kind and value of the cash and valuables and the Guest has failed to do so, the Hotel shall compensate the Guest up to a maximum of 150,000 yen

2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited in a safety deposit box. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest up to a maximum of 150,000 yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

CUSTODY OF BAGGAGE AND/OR BELONGING OF THE GUESTS 

Article 16. When the baggage of the Guest is brought into the Hotel before their arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at Reception at the time of his or her check-in. 

  2. When the baggage or belongings of the Guest are found left after his or her check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel will follow the guidelines stipulated in the ‘Lost Goods Act;' 

  3. The Hotel's liability in regard to the custody of the Guest's baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the Paragraph 2. 

LIABILITY IN REGARD TO PARKING 

Article 17. The Hotel shall not be liable for the custody of Guests' vehicles when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for damages caused through intent or negligence on the part of the Hotel in regard to the management of the parking lot. 

LIABILITY OF THE GUESTS 

Article 18. The Guest shall compensate the Hotel for damages caused through intent or negligence on the part of the Guest. 

Attached No.1 : Calculation Method for Total accommodation Charges (Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3, and Paragraph 1 of Article 12) 

Total Amount Accommodation to be paid by the Guest

  • Accommodation Charge

    (1) Basic Accommodation Charge (Room Charge)

    (2) Service Charge ((1)×15%) 

  • Extra Charges

    (3) Meals, Drinks and Other Expenses

    (4) Service Charge ((3)×15%, 18% for In-room Dining)

  • Taxes

    (5) National Consumption Tax

    (6) Tokyo Metropolitan Tax 

Attached No.2 and 3 : Cancellation Charge (Ref. Paragraph 2 of Article 6) 

Individual (less than 10 rooms) 

Date when Cancellation of
Contract is Notified

No Show 100%
After 6 p.m.on the Day 100%
Within 30 Days of arrival  ―
Within 1 month to 3 months
of arrival		 ―
Within  3 months to 6 months
of arrival		 ―
Within 6 months to 12 months
of arrival 		 ―

Group (more than 10 rooms)

Date when Cancellation of
Contract is Notified
No Show 100%
After 6 p.m. on the Day 100%
Within 30 Days of arrival  100%
Within 1 month to 3 months
of arrival		 80%
Within  3 months to 6 months
of arrival		 50%
Within 6 months to 12 months
of arrival 		 30%

HOUSE REGULATIONS 

The Strings by InterContinental Tokyo (the "Hotel") sets House Regulations (the "Regulations") to ensure a safe and pleasant stay of our guests (the "Guests"), according to Article 10 of the Conditions Governing Accommodation Contracts. All guests are requested to observe the Regulations. The Hotel may decline accommodation or usage of hotel facilities if the Guest fails to observe them. Please note that the Hotel shall not be liable for any damage caused if the Guest fails to observe the Regulations. 

1. Guest Rooms 

(1) Please check the location of emergency routes and exits as posted on the inside of the guest room door. 

(2) Please note that accommodation is permitted only for the Guest registered. 

(3) Please note that any legal right of residency does not arise from long-term accommodation. 

(4) Minors are not permitted to accommodate without parental approval. 

(5) Please do not use the guest room for purposes other than accommodation. 

(6) Please do not use any heating, cooking or ironing equipment and candles in the guest room and hallways without permission from the Hotel. The Hotel prohibits any cooking in the guest room. 

(7) Please note that smoking is prohibited in all guest rooms and public spaces, except for hotel designated areas. 

(8) Please do not use the guest room for purposes other than accommodation, such as for soliciting any kind of business, for office space, and for holding parties. 

(9) Please do not rearrange furniture and fixtures of the guest room, refurnish, or remodel the guest room without permission from the Hotel. 

(10) Please do not remove any fixtures of the guest room to outside. 

(11) Please note that Guest is required to compensate for any impairment, damage, or loss of facilities and fixtures of inside and outside of the Hotel buildings. 

(12) Please do not order or bring in food and drink from outside into the hotels restaurants or public areas. 

2. Room Key 

(1) Please make sure to lock the door when the Guest leaves the guest room. 

(2) Please keep the card key with until checkout. 

(3) Please show the card key when signing bills at Hotel restaurant and bars. 

(4) Please lock the inside key and door chain when staying or sleeping in the guest room. 

(5) Please return the card key to the front desk on departure. 

3. Visitors 

(1) Please meet and greet any personal visitors in the hotel lobby. 

(2) When door is knocked, please identify visitors first by opening the door without releasing door chain or by looking through door scope. Please contact Hotel duty manager in case of any doubt. 

4. Valuables 

Please use complimentary safety box located at the front desk for the purpose of safekeeping cash, securities, jewelry and other valuables. The Hotel shall not be liable for losses and theft (including from a room safe) unless articles are stored in the safety box at the front desk. Please note that safety box can be only during the stay. 

5. Safekeeping 

(1) Bell captain desk, front desk, concierge, and cloak do not keep cash, securities, perishable and fragile goods, whether or not guest accommodates at the Hotel. 

(2) Safekeeping period is as follows unless the guest requests otherwise. For articles passed the safekeeping period, the Hotel shall determine the guest has no intention to collect the articles. The Hotel dispose the articles in accordance with the law. 

a. Front desk for goods kept for guest and visitors ― one month 

b. Cloak room ― one month 

c. Storage room ― one month 

6. Lost and Found 

The Hotel shall keep articles left for a certain period and there after handle in accordance with the law. 

7. Parking 

(1) Please follow guidance and instructions by Hotel staff on Hotel premises. 

(2) Please do not leave valuables and other goods in a car. The Hotel shall not be liable for any losses and theft during parking. 

(3) Please note that hotel staff cannot drive cars for guests. 

(4) Please follow other parking rules of the Hotel. 

8. Billing 

(1) The Hotel front desk may ask the guest to settle bills during the stay. The Guest is required to settle bills according to the request. The Hotel may ask the Guest to vacate the room if the payment is not made. 

(2) When a person other than the Guest is arranged to pay and the payment is not made by the due date, the Hotel directly requests the Guest to pay. 

(3) Please note that the Hotel cannot make any temporal payment on behalf of the Guest for shopping outside of the Hotel. 

(4) Please note that facility usage charge is added to all calls out of guest room. 

(5) Please note that a service charge is added to bills in addition to government taxes. The Hotel humbly refuses tipping. 

9. Please do not bring items which may disturb other guests, and please refrain from conducting any acts which may disturb other guests. 

(1) Dogs, cats, birds, and any other pets (excluding service dogs). 

(2) Explosive and inflammables items. 

(3) Items emitting obnoxious odors or toxic. 

(4) Any other items prohibited its possession by the law. 

(5) Gambling, offensive, and disturbing behaviors. Any other behavior which make other guests uncomfortable and annoyed (including making noises). 

(6) Wearing bathrobe, night shirts, and slippers outside of guest rooms. 

(7) Publication, marketing, dealing, sales, and other activities. 

(8) Taking photographs in the Hotel without permission or using photographs taken in the Hotel f    or any business purpose. 

REGULATIONS ON SAFETY BOX USE 

1. Application of Regulations 
　These regulations shall govern usage of safety box (the "Safe") located at the Front Desk by registered guests (the "Guest"). 

2. Legal Classification of Safety Box Usage Contract 

　The contract of Safety Box Usage (the "Contract") only USE OF SAFE governs the leasing contract of safety box (the "Safe") designated by the Hotel. The Contract shall not be regarded as a guarantee by the Hotel to keep articles for which the Guest intends to use the 　Safe. The Hotel shall not be liable to any damage to article in the Safe. 

3. Term of Usage 
　Term of usage begins when the Guest applies for using the Safe after guest registration, and ends when the Guest checkout the Hotel. 

4. Articles Allowed in the Safe 

　(1) The Guest may keep the following articles in the safe: 

a. Cash; 

b. Stocks and other marketable securities; 

c. Bankbooks, contract documents and other important documents; 

d. Jewelry and other valuables; 

e. Other articles deemed as valuable as the articles listed in the above. 

　(2) The Hotel mar refuse the Guest to keep articles in the Safe even if the articles are included in the above, if the Hotel has a justifiable reason. 

5. Vacating the Safe 

　(1) The Guest needs to vacate the Safe immediately, once the Contract expires or the Guest no longer needs to use the Safe. 

　(2) If the Guest departs the Hotel without Vacating the Safe and six days have passed without vacating, the Hotel may open the Safe by means deemed appropriate, keep articles in a different way, deem the Guest abandoned the articles and sell them by means and prices 　　deemed appropriate, or discard the articles if they are difficult to sell. The Guest shall not object to the Hotel for above disposition. 

　(3) The Guest shall pay the cost of above disposition including the cost of attendance by notary public or other third party if requested by the Hotel. 

6. Repair of the Safe 

　When the Hotel asks the Guest to vacate the Safe or change the Safe under the Contract by unavoidable reasons such as maintenance, the Guest is requested to do so immediately. 

7. Emergency Measures 

When the Hotel is ordered to open the Safe pursuant to law or regulations, or in case of fire or other emergency when articles in the Safe may cause damage to the Hotel, the Hotel may open the Safe by means deemed appropriate and take actions deemed appropriate. The Hotel shall not be liable to any damage caused by this. 

8. Liability 

　(1) The Hotel shall not be liable to damage, loss, or damage caused by deterioration of articles if the Guest requests the Hotel to open the Safe, and the Hotel is unable to do open the safe due to fire, earthquake, and any other reasons not liable to the Hotel. 

　(2) The Guest shall be liable to the hotel or a third party for damage caused by the Guest's usage of the Safe.